2020-06-15 18:03:34

How we look after the clients that sell our products

At Enertec Batteries (Pty) Ltd, we are a knowledge-based Distribution and Service Centre for all lead-acid and advanced battery technologies. We are also application specialists in battery management and related systems.

Our extensive, great quality and highly sought-after range of products, together with our sales and technical support, has ensured that we have become a leader in our industry. We are immensely proud of the brands we have created and the footprint we enjoy in sub Saharan Africa.

We pride ourselves in our attention to detail and our exceptional customer service. Our dynamic team of friendly and professional experts are passionate about their area of expertise and always go the extra mile in ensuring that all Enertec Batteries (Pty) Ltd customers are completely satisfied.

As our client base continues to grow, we still place a lot of value and emphasis on building meaningful relationships with each and every client.

All our valued clients have the benefit of working with a dedicated Enertec team member who is your central point of contact.  Your Enertec team member has the goal of building a strong and professional working relationship with you and this involves face-to-face meetings, education on our product range and to answer all your queries accurately in order for you to make an informed decision for your requirements.   

After purchasing an item from our vast range of products, all our valued clients naturally have access to our high quality, after-sales service platform.  Enertec offers full support in terms of our products and we even have a 24 hour help line.

Over the years, Enertec Batteries (Pty) Ltd has built a solid industry reputation for providing excellent customer service. As we continuously strive to serve our clients to the best of our ability, we have built a strong base of returning customers. Our informed assistance in advising clients to make the right choices has, as a direct consequence, resulted in fewer product returns. This is the direct result of our relentless quest to only sell the highest quality products in the correct applications.

Enertec Batteries’ success is due, in part, to our quest to supply great quality products of the latest and most reliable technology. Our focus in keeping our clients happy has also played an important role. We value all our clients and believe with good and reliable service an absolute pre – requisite.

Every team member has committed to uphold all of our Company values:

• PASSION
• INTEGRITY
• COMMUNICATION
• ACCOUNTABLITY
• EXCELLENCE
• TEAMWORK

This in turn transforms into the expected and accurate service that you, our discerning customers expect, and we as the service provider promise to provide.